, skilling, and vacation management. 1-2 years of direct experience working with WFM platforms (Verint, IEX, Genesys WFM... working with ACD platforms (Avaya, Five9, Genesys, etc.) Demonstrated analytical, planning, and communication skills...
with WFM platforms (Verint, IEX, Genesys WFM, etc.), specifically, forecasting in a workforce tool and analyzing call... statistics and designing reports 1-2 years of direct experience working with ACD platforms (Avaya, Five9, Genesys...
migrating from legacy platforms (Genesys, Avaya, Cisco, Five9) to Amazon Connect. Hands-on with Contact Lens analytics...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...