Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
and interpersonal skills.7.Ability to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys...
Provisioning Manager) ACD (IPCC, Finesse, Genesys) Variphy IR (Integrated Research) monitoring tool Informast - Familiarity...
, Telefonica, Cisco, Genesys, etc.- You will carry out innovative projects in areas such as Development, Architecture, Security...
Now (ticketing tool) CUCM Cisco Contact Center Phone deployment tools (Polycom Provisioning Manager) ACD (IPCC, Finesse, Genesys...
, Genesys)VariphyIR (Integrated Research) monitoring toolInformast - Familiarity with multicastPhoneviewCisco UCSESX...
.Technical ToolsDigital transformation tools (preferred)AI & AutomationCX platforms, such as Genesys, Zendesk, Amazon Connect...
and interpersonal skills.7.Ability to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys...
- Experience with BI, Service Now and Genesys an asset- Ability to create reports in Excel and forecast results- Attention...
, configuration, development) Expertise in Talkdesk Studio (IVR flows, routing, automation) Proven skills in Genesys Cloud CX...