and deploy CCaaS and UCaaS platforms such as Zoom, Five9, Genesys, Dialpad, or similar systems Manage technical setup including... Experience with CCaaS and/or UCaaS platforms (e.g., Zoom, Genesys, Five9, Dialpad, or similar) Strong understanding of system...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys..., and VXML application development. Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center...