Service Management Analyst
/Green Belt)Knowledge of contact center tools (Genesys, NICE, Amazon Connect)...
/Green Belt)Knowledge of contact center tools (Genesys, NICE, Amazon Connect)...
to work collaboratively. Advanced Excel and MS Office skills. Experience with Genesys and Avaya. Familiar with Six Sigma...
, Genesys) Track record of performance improvement and service transformation. Proficiency in CRM platforms and care analytics...
to maintain customer confidentialityAbility to work collaborativelyAdvanced Excel and MS Office skillsExperience with Genesys...
will have a strong background in CCaaS platforms like Genesys Cloud, and excellent communication skills. Corning offers a comprehensive...
. **Required Certifications** - Genesys Cloud CX Certification - Genesys Multicloud CX Certification - Genesys PureConnect Technical...
with Genesys and AvayaWe offer:- Gross base salary of $90,000 MXN- Legal benefits- Direct contract with the BankAdditional benefits...
from below) Experience deploying Voice and Non-Voice Contact center applications like Genesys Engage, Amazon Connect, Cisco Webex Contact...
Knowledge & Skills Genesys must have Active Directory Agile Methodology Amazon Web Services Ansible Automation Computer...
and contact center results analysis, reporting. Experience working with systems such as Salesforce, Verint, Genesys, Five9...