Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
**Preferred Qualifications** Seeking an enthusiastic individual who serves as a Genesys IVR and Routing Developer... with Genesys Engage/Pure cloud - Experience in developing Routing and IVR workflows using Composer and Designer tool - Hands...
reports - Providing decision making metrics to management - Experience with Genesys and Contact Center reporting...
. Strong understanding of Talkdesk or similar CCaaS platforms (e.g., Genesys, NICE CXOne, Five9). Proven ability to manage large-scale...
environments. SaaS industry experience with top CX/CRM brands (such as Salesforce, ServiceNow, Genesys) strongly preferred...
center infrastructure, including Genesys and other communication tools. Execute and assist with maintenance windows.... Understanding of networking fundamentals (TCP/IP, LAN/WAN, VLANs, wireless). Experience supporting Genesys or similar contact...
-on experience administering workforce optimization or contact center platforms (NICE, Verint, Calabrio, Genesys, Five9... environment. Certifications in relevant tools or technologies (UiPath, NICE, Genesys, AWS, SQL/BI certifications). The...
to ensure the above. o Lead system-related initiatives including Genesys, AI and Automations, and ServiceNow enhancements...
and/or workforce management environment systems, terminology and processes. Genesys or WFM System experience preferred Technical...