, Nuance, Khoros) and CCaaS solutions (Genesys, Amazon Connect, Avaya, Cisco, Sprinklr). Proven record of building Gen-AI use...
, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys..., and VXML application development. Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
in a supervisory or managerial role. Proficiency in WFM tools (Verint, NICE, Aspect, Genesys, or equivalent) and advanced MS Excel...
to analyze circuits using circuit simulation software (ie. ADS, Pspice, Ansoft, HFSS, Genesys, Microwave Office, Matlab, Mathcad...
such as Genesys or NICE IEX is a must. Proficiency in SQL and Python are a plus. Strong attention to detail, critical thinking...
of Genesys Platforms or similar technologies is a must Experience implementing Coral Active or similar universal agent desktop...
. Familiarity with customer support software (such as FreshDesk, Genesys, Salesforce Service Cloud, or similar platforms...
. Familiarity with customer support software (such as FreshDesk, Genesys, Salesforce Service Cloud, or similar platforms...
software specifically for contact center environments. Familiarity with major contact center platforms such as “Genesys, Cisco...