, Product, and Engineering teams on escalations. Maintain clear documentation and provide daily updates across ticket queues... experience (must be comfortable writing and using scripts). Proven ability to manage a high-volume ticket load with attention...
Job Offer Onboarding Ready to Join Pearl Talent? If you're proactive, reliable, and excited to work with high-performing teams... to building exceptional customer loyalty. You'll handle diverse customer needs across multiple channels while maintaining high...
in consistency, and missed admissions opportunities. This role will take full ownership of this high-impact channel. Role Overview... candidate thrives on structure, systems-building, and delivering high-quality reports to support operational and business goals...
, you will collaborate with cross-functional teams, including project managers, business analysts, and technical architects, to ensure the... pipelines for Salesforce and ServiceMax. Perform system testing and validation to ensure high performance and security. Create...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products... fluency B2 or higher. Strong analytical and problem-solving skills High level of accuracy and attention to detail in work...
in salesforce sales, procedures and opportunities. Increase average ticket in the account complementing with additional products... fluency B2 or higher. Strong analytical and problem-solving skills High level of accuracy and attention to detail in work...
: Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions... Desk via ServiceNow and with Local Workforce Support teams to help resolve/satisfy incidents/requests Use of additional IT...
profiles, gaps in consistency, and missed admissions opportunities. This role will take full ownership of this high-impact... master source of truth Maintain accurate records of logins, vendor contacts, ticket statuses, and updates Track work...
partners and mission-critical services, can sustain and accelerate business results. The services include customer ticket... and scripts to resolve operational burden of support/dev engineers and front-line customer support teams - Read and understand...
a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive..., product delivery, and reliability 2. Support & Customer Operations Maintain best-in-class support SLAs Oversee ticket...