was acquired by ServiceNow where they went on to run most of the platform for the last few years - including AI Chat, mobile...
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
Incident and problem management (ServiceNow). Monitoring and dashboards (Splunk, New Relic, Solarwinds, BigPanda, Cisco, Prime...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
GRC, ServiceNow, LogicManager). Partner with IT/security on cyber risk reviews and vendor risk assessments. Reporting... for data manipulation and reporting. Hands-on experience with at least one GRC or risk platform (Archer, ServiceNow...
audits. Track findings in GRC tools (Archer, ServiceNow, or similar). Regulatory Compliance: Ensure adherence to frameworks...
experience in a Support model (L2+/L3) and production tooling (Jira, ServiceNow). Familiarity with Incident, Problem, and Change...
Mitigation, documentation experience Technical & Business Skills ServiceNow - Entry Level (1-3 Years) MUST or equivalent...
, or IT Operations. Strong hands-on experience with Control-M (scheduling/monitoring). Proficiency in ServiceNow... all our job openings | Sequoia Career’s Page: Keywords: SQL, MSBI, Production Support, ServiceNow, Control-M 4–6 years of experience...
to coordinate and harmonize ITSM delivery across diverse teams and providers. Proficiency with ITSM tools (e.g., ServiceNow (Huge...