solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International...
across multivendor voice technologies Avaya Cisco etc. The role requires excellent communication skills readiness to work in rotational... and maintenance of voice systems Avaya Cisco etc. and related contact center infrastructure Manage user provisioning call routing IVR...
Solutions, Skype, and MS Teams;7 years of enterprise working with Avaya Systems, Genesys, Amazon Connect, service management... of experience working with PBX, POTS lines, Cisco Voice Solutions, Skype, and MS Teams;7 years of enterprise working with Avaya...
solutions using Avaya, Cisco, or Juniper Products. Certification required include Cisco and or Juniper. Advanced knowledge... with VOIP components and converged networks. Experience with network security standards. Knowledge of Avaya, Cisco...
management - Avaya/SPOK preferred Location: On-site Bethesda, MD Clearance: Tier 2 Public Trust Schedule: Business hours...
, encryption). - Experience with NMB-like tools: MS Office, Google Workspace, Adobe, Avaya, printers/scanners, mobiles (iOS/Android...
and Switches, Juniper DC/Branches Routers and Switches Good to Have Skills : Arista DC/Branch Routers and Switches, Avaya Contact...
to Have: Experience with GitHub, RTC Exposure to IVR technologies (Avaya, Cisco, Chatbots) SAFe Agile experience...
(e.g., Five9, Amazon Connect, Genesys, Avaya, Cisco, Amazon Connect). Experience with test management tools (e.g...| and omnichannel platforms (e.g.| Five9| Amazon Connect| Genesys| Avaya| Cisco| Amazon Connect).Experience with test management tools...
with CISCO installing/Configuring devices, LAN/WAN, Avaya, familiar with port activations, configuring switches update firm ware...