from legacy telephony systems (Avaya) to AWS Connect, ensuring a seamless transition, optimizing operational efficiency...
Revenue Cycle and supporting applications to include but not limited to EPIC, Avaya, etc. Proven track record of successfully...
that includes legacy Avaya and Nortel systems, VOIP telephony, and a diverse set of voice services. Requirements... understanding of Avaya/Cisco/Managed Secure Telephony Platform (MSTP)/Microsoft TAC/Power BI. Experience working in an Agile...
involves phone and in-person support to users across a range of issues particularly EVOIP (Avaya and MS Teams), the Help Desk...
(Expanded) WFM Platforms & Contact Center Systems Avaya contact center systems: CMS, One-X, call routing logs, agent state...
(Amazon Connect strongly preferred;Genesys, NICE CXone, Five9, or Avaya a plus). Demonstrated success working on cross...
degree in telecommunications or related field with 4 years' experience working closely with Nortel/Avaya PBX systems..., including but not limited to Tapit Nova call accounting system, Avaya IP Office, Xima Reporting & Call Recording, Avaya Call...
with Cisco, Genesys, Avaya and/or other OEMs Colaboration / CX / Data Center / Enterprise Networking / Security /Iinfrastructure...
to prospective customers, including but not limited to Avaya, Cisco, Mitel, Unify, and Genesys premise and cloud solutions. The focus...
Nine, Genesys, Nice, Avaya, Mitel), both technical and sales related. Demonstrate leadership and management skills...