. · Experience with WFM software (Calabrio, Verint, Pipkins, NICE/IEX, etc.) that includes real-time adherence preferred. · SWPP...
, Calabrio). Experience with Automatic Call Distributor/Interactive Voice Response call routing and Avaya/Genesys/NICE CXOne...
overtime. Manage real-time agent adherence to schedule and enter relevant schedule exceptions into Calabrio Update... and maintain agent database in Calabrio such as, processing: new agents, terminations Optimize weekly schedule, including breaks...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...
and enter relevant schedule exceptions into Calabrio Update and maintain agent database in Calabrio such as, processing: new..., Skills and Abilities Preferred: Proven expertise with Cisco, Calabrio, CUIC OR other WFM platforms Proficient in Google...
mathematics, computer science, engineering, or closely related concentrations. Proven expertise with Cisco, Calabrio, CUIC...
priorities, concurrently. Skilled in WFM tools (e.g., Calabrio, Genesys, Aspect, etc.). Must have excellent oral and written...
-paced environment MS Excel and/or MS Access skills required Working knowledge of Verint, IEX, Aspect, Calabrio...
with Calabrio or Verint products or other Call recording & Workforce Management software. Knowledge of project management...