Recording, Calabrio, NICE Call Recording, etc.) Physical Demands & Work Environment While performing the duties...
, Full stack development, Amazon Kinesis ( Mandatory) Good to have :- Amazon connect, Calabrio ( not mandatory ) Role... recordings and analytics from Calabrio to Amazon Connect Contact Lens. Assess the existing Amazon Connect and Calabrio...
Calabrio Knowledge of telephony concepts SIP DIDTollfree SBCs number porting Exposure to GenAI Conversational AI use cases...
with all policies and standards Qualifications: 1. High School Diploma 2. 3+ years experience using WFM software such as Calabrio... such as Calabrio, eWFM, Genesys or relevant years of Customer Service experience 10 Strong interpersonal skills in order to manage...
of education and experience 2. 5+ years experience using WFM software such as Calabrio, eWFM, Genesys or relevant years..., including off hour duties for escalations 9. 3+ years using WFM software such as Calabrio, eWFM, Genesys or relevant years...
Calabrio, our WFM software Reviews and processes permanent schedule change requests Monitor daily/weekly/monthly KPIs...
understanding or ability to learn Calabrio program. Ability to be flexible and adaptable as this position often requires multi...
or similar tools (NiCE, Verint, Calabrio, CallMiner, Observe.AI) - Demonstrated success coordinating quality initiatives...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently..., update systems using multiple screens simultaneously, preferably Cisco Finesse, Calabrio #LI-Hybrid Application Window...
/WFO/WEM platforms such as Verint, NICE, Genesys, Calabrio, or comparable solutions with NICE CXOne or AWS Connect strongly...