required Strong knowledge and experience with workforce management software (Calabrio, Verint, NICE) and telephony systems (e.g., Automatic Call...
Management systems Preferred: Previous experience and knowledge of Cisco Experience and knowledge of Calabrio Workforce...
solutions is a plus. Robust knowledge of MS Excel or Google Sheets required. Proficient in WFM applications (Calabrio...
Fiserv and/or FIS applications. Knowledge of Phone System (Finesse and Calabrio). Strong interpersonal communication...
and understanding of Microsoft O365, Calabrio, AWS, Microsoft Dynamics Multitasking skills, ability to work under pressure... of Microsoft Office Suite. Extensive Knowledge of Software Systems-Calabrio, ServiceNow, PowerBI, Hansen, Accela, enQuesta...
planning, forecasting, scheduling, and real-time monitoring using Calabrio WFM; Analyze historical trends, current call... and administering a workforce management system such as Calabrio, Interaction Optimizer, eWFM, Impact 360, IEX or similar workforce...
flows; Experience with Calabrio Call recording and WFM Understanding of call dispositions & retry results Desire to work...
Enterprise, Webex, Verint, Calabrio, or similar platforms is highly desirable. Preferred Qualifications: Requires 5-10 years...
and project management 3+ year experience using a WFM software (Assembled, Aspect, Calabrio, or Nice ) Ability to articulately...
, Calabrio, Genesys, Aspect) and proficiency in Excel or similar data analysis tools. Excellent communication and interpersonal...