Customer Care Team Lead
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
Teams, Nemours Net, Calabrio, Finesse, Call Center dashboard, Nemours App, PPL Reporting, Backline Line, PPL line. Work...
, Calabrio, Finesse, Call Center dashboard, Nemours App, PPL Reporting, Backline Line, PPL line. Work with our vendors...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General knowledge...
(s) (Cisco Finesse, CUIC) and quality assurance management software (Calabrio) used to retrieve recorded calls General knowledge...
center software and tools, including Calabrio, Cisco, etc. Demonstrated ability to deliver clear, constructive feedback...
and enter relevant schedule exceptions into Calabrio Update and maintain agent database in Calabrio such as, processing: new..., Skills and Abilities Preferred: Proven expertise with Cisco, Calabrio, CUIC OR other WFM platforms Proficient in Google...
and quality assurance, Oracle Guided Learning, Calabrio ONE preferred. Moreover, the candidate must possess strong communication...