. Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;Keep up... matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent's customers...
, maintain, and execute a Regional Account Plan Ensure we’re meeting all customer goals and objectives, with a focus on CSAT... proposals and solutions Stay abreast of new technology, market developments, appropriate standards, and competitor offerings...
. Meet CS KPIs of response time, first call resolution and Customer Satisfaction (CSAT) on all queries;Keep up... matter expert (SME) on the InEvent product. Work autonomously to find solutions and improvements for InEvent's customers...
that will be responsible for working directly with customers to answer questions and troubleshoot any of our supported software solutions... per technical documentation and provides solutions based on a diagnosis of the problem. Analyze, test, and modify Funnel software...
solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas... interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing...
. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using..., inclusive benefits programs for nearly a million employees. And, we are seeing great success with 75 NPS, and 98 CSAT ratings...
in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software... program (NPS/CSAT/PSAT) supporting renewal/upsell opportunities and fostering customer advocacy through targeted communication...
system. You’ll develop policies and procedures for division functions, including streamlining processes and solutions... standards, DEA, CSAT, and know and understand the implications of 245G, sections 245A.65, 626.557, and 626.5572, and chapter...
Customer Success team at Euna Solutions, reporting to the Manager, Customer Success. As a Senior Customer Success Manager... across all touchpoints in their partnership with Euna Solutions. As a Sr. CSM you will take a leadership role within the team, training...
Who We Are: Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions... management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships...