is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the... activity and SR trends for the assigned account ensuring SLAs are met, CSAT is achieved and/or provide recommendations to close...
Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies... for Hexagon Mining solutions. Working directly with current and prospective customers, and internal Commercial Teams and Product...
experience outcomes, including NPS and CSAT, through targeted interventions and continuous improvement efforts. Partner closely... to support scale, efficiency, and adaptability in a rapidly evolving environment. Advocate for solutions that reduce manual work...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... testing. KPIs such as containment rate, latency, and CSAT. Collaborate with product and engineering teams. Mentor junior...
enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...) for knowledge-driven responses. Integrate conversational systems with platforms (CRM, ITSM, security solutions) via APIs and event...
and execute account plans that attach digital solutions to current and upcoming equipment programs. Expand deployments beyond ATS... compelling value-based solutions for both new and existing customers. Establish successful and collaborative relationships...
. Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service... systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance...
and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
enhanced solutions as needed to address gaps or fulfill a client’s expanded requirements. Renewals and New Business... to customer success, such as customer satisfaction score (CSAT) and Net Promoter Score (NPS). Qualifications: Requirements...
, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine... transparency, flexibility and savings to travelers globally. We have developed several unique fintech solutions that address...