) Solutioning & Estimation Architect Calypso solutions end-to-end (front-to-back), covering trade capture, pricing/risk, BO..., Reporting & Risk Management Own key practice KPIs (bookings, win rate, utilization, CSAT/NPS, delivery health, hiring velocity...
performance, identify patterns and trends causing issues and work towards business solutions Develop new and more innovative... Satisfaction (CSAT) Analyze customer feedback and operational data to uncover trends, root causes of issues, and key areas...
best-fit architectural solutions for one or more projects;provide technology consultation;assist in defining scope and sizing... with the objective of ensuring best-fit and high-quality technical solutions and creating thought leadership within the area...
to surface relevant solutions and expansion opportunities and collaborate closely with the Account Managers (Sales) to support... on health scores, adoption metrics, renewal forecasting, and customer satisfaction (CSAT/NPS). Drive continuous improvement...
teams to provide customers with the solutions they need to address their day-to-day business needs. Responsibilities include... Strategic Accounts and Digital Tier where relevant Drive and track key customer success metrics including retention, NPS, CSAT...
) Solutioning & Estimation Architect Calypso solutions end-to-end (front-to-back), covering trade capture, pricing/risk, BO..., Reporting & Risk Management Own key practice KPIs (bookings, win rate, utilization, CSAT/NPS, delivery health, hiring velocity...
and act on key performance indicators such as CSAT, first-contact resolution, and average handle time. Collaborate..., and diverse thinking to deliver innovative solutions in every area of our business. The Global Information and Services Tech...
Job Description: About Us When you work at Chugach Government Solutions (CGS), you join a proud legacy...;if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right...
, service quality, NPS/CSAT, and expansion within MSP-managed environments Qualifications 12+ years of experience in MSP.... Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT...
and subject matter expert, proactively consulting with clients on best practices to maximize the value of LeanData's solutions..., and Customer Satisfaction/Net Promoter Score (CSAT/NPS). Drive measurable customer outcomes and increased platform adoption...