. We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr... enterprise support KPIs (CSAT, SLA adherence, escalation resolution time, etc.), drive continuous improvement, and report on team...
solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform... customer business cases and translate them into high-impact WalkMe solutions. Engage directly with customers - particularly...
, humble, and committed to delivering best-in-class software solutions, customer success interactions, and sales experiences... confidence. Meet and maintain performance metrics including response time, resolution time, ticket throughput, and CSAT...
Train and enable partner teams, ensuring they can operationalize and scale CLEAR's solutions with minimal friction Meet... milestones Customer Experience at handoff (CSAT) What you're great at: 5+ years of implementation, onboarding, or program...
, accountability, and performance tracking. Monitor vendor CSA utilization, engagement compliance, and CSAT performance, applying short... indicators (KPIs)-including utilization, CSAT, audit coverage, compliance, and billable contribution-to assess delivery health...
associate confidence and capability. Lead initiatives that increase CSAT, NPS, and overall member sentiment, including follow... with consultative sales techniques, enabling them to uncover needs, position solutions, and promote relevant programs, products...
by delivering search-everywhere strategies that increase qualified leads and customer revenue - while keeping client CSAT ≥ 8/10... solutions to improve efficiency, enhance insights, and redefine what’s possible in organic search. This role is ideal...
, demonstrating strong executive presence and relationship stewardship. Maintain high CSAT, NPS, and relationship health scores..., or enterprise solutions. Oversee proactive outreach to administrators for renewals, roster expansion, underutilized seats...
and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams... responses. Integrate conversational systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven...
edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the... impact and aligning our solutions with the larger goals of our clients. Join a global team redefining the role of services...