by category, escalation rate, trend analysis, and customer satisfaction (CSAT) score including reports to demonstrate performance...-to-date knowledge base, troubleshooting guides, procedures, and solutions to common issues Analyze trends in tickets to identify...
solutions and support delivered with a concierge-level commitment to service excellence. We partner across all Teams... continuous learning, strategic thinking, and a genuine passion for enabling others, we transform IT solutions from a service...
. Job Description: What success looks like in this role: Design and develop enterprise-grade chatbot and voice solutions using Azure Bot Service... systems with Client platforms (CRM, ITSM, security solutions) via APIs and event-driven architectures. Ensure compliance...
and maintain dashboards and measurement systems to track CX performance, customer satisfaction, and key business metrics (CSAT... development, data visualization, and CX metrics (NPS, CSAT, order fulfillment, case resolution). Experience improving customer...
and execute account plans that attach digital solutions to current and upcoming equipment programs. Expand deployments beyond ATS... compelling value-based solutions for both new and existing customers. Establish successful and collaborative relationships...
, and marketing solutions. Our work includes everything from business cards, brochures, and direct mail to large-format graphics... Satisfaction Score (CSAT): Achieve 90%+ satisfaction in client follow-ups, reflecting responsiveness, professionalism...
modern, secure and scalable technology solutions. This role translates the Digital Workplace vision into actionable solutions... of scalable solutions. Develop and maintain architectural artifacts, including current/future state models, standards...
Success team at Euna Solutions. This role will sit on our Euna Special Education software team. As an Associate Customer... receive the best possible service and support across all touchpoints in their partnership with Euna Solutions...
, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...