, CSAT/NPS, agent productivity, and service quality. Own and deliver measurable improvements in: Customer Satisfaction... (CSAT / NPS) Service Level Agreements (SLA) Churn reduction Employee engagement and retention Operational efficiency...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
Solutions). By leveraging massive amounts of data and advanced machine learning algorithms, Hopper combines its world-class.... We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions - helping people...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
to deliver high quality technology solutions. The Digital Workplace Team, part of the Infrastructure & Cloud Services... solutions. This role translates the Digital Workplace vision into actionable solutions by aligning processes, IT funding...
building reporting infrastructure from scratch and implementing chatbot solutions that actually worked, this role will energize... and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions Expert-level...
CSAT. 2. Change & Release Management Plan, test, and implement approved changes such as patches, upgrades... issues, proposing long-term solutions. Provide visibility into resource utilization and operational performance...
solutions in a fast-paced, high-volume environment Take ownership of escalations, ensuring tickets move forward through the... Meet and exceed key performance standards, including CSAT, QA, and speed-of-service metrics Contribute to team knowledge...
troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions...), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations;focus on delivering a positive...
analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate... or visuals of campaign performance for client;analyze trends in CSAT and NPS scores to identify areas for improvement Work...