from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions... Excellence Define and monitor KPIs such as MTTR, ticket volume, and CSAT Drive automation of diagnostics and resolution...
and human-centered solutions for a better world. UST is a mission-driven group of over 29,000+ practical problem solvers... solutions. You will acquire new logos, leading senior-level client relationships, expanding growth within the vertical, P...
, industry-leading aftersales solutions. Roles & Responsibilities: - Define and execute customer experience strategies aligned... solutions that streamline returns, refunds, and aftersales paths. - Translate user feedback, experience product data...
into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading... AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities...
with regulatory requirements and internal expectations (ASA, FCR, CSAT, Quality, Safety, and Cost per Contact). Lead structured... an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility...
reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT... and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member...
best practices to identify practical solutions and define a clear path to successful implementation. Build and maintain robust... understanding of AI capabilities, trends, and practical CX applications in order to implement AI-assisted solutions to scale the...
teams to deliver initiatives and scale solutions - Own end-to-end program delivery - including scope definition, resource... service operations including contact center metrics (AHT, FCR, CSAT, deflection), quality management, or training programs...
Come join the Strategy & Insights team within the Global Business Solutions Group (GBSG), supporting our platform... intercept survey programs (e.g. capturing metrics like CSAT, NPS, CES, open feedback) Technical expertise in managing survey...
reporting frameworks and building dashboards and metrics that connect support performance to business outcomes (e.g., SLA, CSAT... and Engineering to enact and test preventative product solutions and measuring the impact on support metrics As a member...