and OData Layer for complex integrations. UX design and development (CSS, HTML, JavaScript) CTI / Telephony integrations...
to ensure that calls are processed according to individual facility guidelines. 4. Uses the integrated computer/telephone (CTI...
with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD...
with architecture and standards. Utilize Contact Center systems such as Contact Routing, CTI, Automatic Call Distribution (ACD...
. Understanding of SIEM, EDR, SOAR, NDR, and CTI platforms. Good knowledge on new developments in cyber services capabilities...
Intelligence (OSINT);Cyber Threat Intelligence (CTI);Electronic Warfare (EW);Information Operations (IO);o Psychological...
and cyber threat frameworks such as Cyber Kill Chain and MITRE ATT&CK framework Understands Cyber Threat Intelligence (CTI...) and how to integrate CTI into defensive cyber operations Preferred Qualifications: Hands on SIEM experience, preferably with Splunk...
). Experience with at least two CTI integrations with Microsoft Dynamics CE or comparable CRM platforms. Proven expertise...
. Technology proficiency: Familiarity with contact center technology, such as computer telephony integration (CTI) software...
. Experience with Service Cloud features:Omni-Channel, Case Management, Knowledge, CTI/Telephony, Service Console...