recurring challenges. Internship Projects: 1) Kana to Genesys transition 2) KPMC and API Documentation 3) Case Connect...
Department: SICU Schedule: Part-Time Days - 7a - 3:30p, Mon - Fri & EOWE Hospital: Henry Ford Health Genesys... required. ADDITIONAL PREFERENCES: Some experience preferred. Additional Information Organization: Henry Ford Health Genesys Hospital...
center technologies and IVR design (such as Genesys Cloud, NICE, Avaya, or Cisco) to design queue logic, DTMF menus, routing... configuration or customer experience practices. Hands-on experience implementing IVR routing changes on platforms like Genesys...
Participate in migrations from legacy contact center platforms (e.g., Genesys, Cisco) to Amazon Connect Develop and maintain...
success of the HROs Omni Channel communications program. This program includes Genesys Voice and Chat channels and IVR as well... will be in your hands. Every day activities will include serving as the resident expert for Genesys Cloud capabilities;providing day...
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
(such as Salesforce Service Cloud, Zendesk, Genesys, or Five9) using APIs and webhooks to streamline agent workflows and unify customer...
. Experience with Model-Based Systems Engineering tools (e.g., MagicDraw, Rational Rhapsody, Cameo, Genesys...
, and support strategy development for Salesforce, Genesys platforms and other large-scale strategic MassMutual initiatives intended... lead/represent the organization on the Salesforce and Genesys programs and other large scale strategic initiatives Serves...
Department: SICU Schedule: Part-Time Afternoons - 3pm - 11:30pm Mon - Fri & EOWE Hospital: Henry Ford Health Genesys... required. ADDITIONAL PREFERENCES: Some experience preferred. Additional Information Organization: Henry Ford Health Genesys Hospital...