technologies (Genesys Cloud, NICE CXone, Amazon Connect, Five9, Cisco Webex CC), and Salesforce CRM integration. This role requires..., LivePerson, Cognigy, Nuance, Amazon Lex, etc. CCaaS: Genesys Cloud, NICE CXone, Amazon Connect, Five9, Webex Contact Center...
across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Financial...
across the CX/contact center technology stack - CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), CRM (Salesforce Service...
. Responsibilities Product Strategy & Ownership Own product strategy, roadmap, prioritization, and execution for Genesys Cloud voice... stakeholders, exhibiting Genesys Cloud expertise and modern service delivery point-of-view. Influence product direction...
Cloud Voice, Agentforce Voice, or telephony partner integrations such as Amazon Connect, Genesys, Five9, etc.) Agentforce...
CCaaS platforms like Genesys, Five9, NICE, etc. Experience working with autonomic, cognitive, and analytic solutions...
-on experience with platforms such as Genesys, NICE, Kore.ai, Google CCAI, Salesforce, ServiceNow, or Microsoft. Experience...
, and Agile delivery teams to align infrastructure readiness with sprint and PI planning. Support integration of Genesys Cloud CX...
integration of Genesys Cloud CX infrastructure with the modernized CRM environment. Document configuration management processes...
would be preferred. Strong knowledge in CX tech stack across platforms such as Genesys, NICE, Google, Amelia. Hands-on experience...