to optimize revenue and occupancy levels. Review Medallia survey submissions and analyze data to support budget and service goals... and occupancy levels. Review Medallia survey submissions and analyze data to support budget and service goals. Monitor Front...
Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded...
, Medallia, etc.) and/or other appropriate metrics. Product Value, Cross-Functional Teaming, and Stakeholder Management...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
Prior experience using Voice of The Customer (VoC) tech platforms (Qualtrics, Medallia, InMoment) a strong plus Ability...
versed in managing and operating a CX platform (SMG, Qualtrics, Medallia) Service minded and fanatical about improving the...
levels of quality service and hospitality are provided to the guest. Guest satisfaction, manage Medallia scores...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
, Qualtrics, Medallia, Zendesk, HubSpot). Configure and customize CX applications to align with business goals and customer...