that all policies and guidelines are followed. Proactively and reactively manage and monitor Medallia to ensure maximum food quality...
Highgate Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor...
such as Medallia · Initiate timely, thoughtful service recovery for any negative experience · Document recovery actions...
and 'connect the dots' across sources (VOC/Medallia, brand health, prior research, secondary sources) to strengthen the story...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
to support the kitchen staff during daily operation. Provide support and leadership to accomplish our Medallia food quality...
to support the kitchen staff during daily operation. Provide support and leadership to accomplish our Medallia food quality...
, SurveyMonkey, Medallia, and CRM tools. Hands-on experience with advanced survey logic, workflows, dashboards, and automations...
beyond surface-level data to understand the “why” Experience with customer feedback tools such as Medallia, Qualtrics...