, other departments, etc.) to ensure all guest inquiries are handled properly. Address all guests’ requests (verbal, on-line, Medallia...
in parallel Proficiency in MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS Ability to create a cohesive...
Medallia performance of individual units, as well as property performance trends related to service and product and actively...
and feedback tools such as Qualtrics, Medallia, SurveyMonkey, or similar platforms Strong analytical and reporting skills...
Medallia performance of individual units, as well as property performance trends related to service and product and actively...
feedback platforms such as Medallia, Qualtrics, InMoment, or Forsta to collect, analyze, and report customer insights. · 2...
workflows, and season pass programs (including Indy Pass). Experience administering guest feedback platforms (e.g., Medallia...
, FullStory, Contentsquare, or similar digital experience analytics platforms. Hands-on experience with Qualtrics, Medallia...
or independent satisfaction surveys, (OSAT, GSS, GEI, SALT, Medallia) and RHG’s mystery shopper program, and take action to correct...
such as Qualtrics, SurveyMonkey, Medallia, and CRM/workflow tooling. Hands-on experience with advanced survey logic, workflows...