Senior Manager, 360 Intelligence - VOC
with Voice of Customer (VOC) methodologies or customer feedback platforms (e.g. Qualtrics, Medallia) preferred. Strong...
with Voice of Customer (VOC) methodologies or customer feedback platforms (e.g. Qualtrics, Medallia) preferred. Strong...
collection, Medallia scores and other metrics as outlined herein. Each In-House Sales Specialist Supervisor will be responsible...
feedback process Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely...
Continuously tracks individual ship performance, reviews and analyzes Medallia and guest experience commentaries Works closely...
system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
improvements Monitor guest satisfaction scores (e.g., Forbes, LQA, Medallia) and drive continuous enhancement Financial...
feedback process Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely...
communication and interpersonal skills. Proficiency in VoC tools (e.g., Qualtrics, Medallia) and data visualization software...
that arise on property. Champion a guest-first culture - monitor Medallia scores, respond to feedback, and enforce FHG service...