Director of Spa
improvements Monitor guest satisfaction scores (e.g., Forbes, LQA, Medallia) and drive continuous enhancement Financial...
improvements Monitor guest satisfaction scores (e.g., Forbes, LQA, Medallia) and drive continuous enhancement Financial...
feedback process Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
that arise on property. Champion a guest-first culture - monitor Medallia scores, respond to feedback, and enforce FHG service...
with continuous improvement tools Create estimates Follow up on Medallia surveys Ensure Express Assessment dashboard accurately...
, referrals, Medallia scores, and other key metrics. Maintain Accountability: Have necessary tough conversations and issue...
and feedback platforms (e.g., Qualtrics/Medallia-type tools) and/or text analytics capabilities within those platforms. Experience...
working with both quantitative and qualitative feedback, and with tools like Qualtrics, Medallia, Typeform, Looker...
and possesses excellent verbal and written communications skills. Energetic and positive driver of Total Service/Medallia scores...
(e.g., CoSTAR, Medallia, Salesforce, Tableau) to identify opportunities and influence decision‑making. Recommend... measurement tools (e.g., CoSTAR, Medallia, Tableau, Salesforce). Strong project coordination, time management...