across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer Develops... and Medallia SKILLS An ability to think clearly and incisively about strategic CX issues related to client’s business needs...
(in tools like Qualtrics or Medallia) Experience fusing multiple structured and unstructured data sources (surveys, customer...
communication, presentation, and change management skills. Familiarity with Medallia or other customer experience platforms...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
, Fitness Center, Spa, and Golf Pro Shops). Understand the importance of our Medallia scores. Assist management...
, payroll, email, Kronos, Medallia, MOS Perform any other duties assigned by Management Qualifications: Previous supervisor...
communication, presentation, and change management skills. Familiarity with Medallia or other customer experience platforms...
strongly preferred. Platform familiarity (not hands-on): understands Medallia/Qualtrics capabilities and closed-loop...
response in our member experience system, Medallia. Follow the model for issue resolution, utilizing the severity scale... to determine the next steps. Ensure the proposed solution fully meets the member's needs. Review all Medallia responses...