details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing a good rapport...
standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability...
and external sources (e.g., CoSTAR, Medallia, Tableau). Identify trends, risks, and opportunities to inform strategic...
, ChoiceAdvantage, ChoiceMAX, Rates Center, Medallia, Tableau, etc.). Support implementation of revenue management systems, property...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
Hotel team meeting. Focus the Housekeeping Department on their role in contributing to Medallia Scores. Monitor all V.I.P...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
for all. Regularly gather member feedback to continuously improve the service and environment. Check and respond to Medallia surveys...
carefully and communicating accurate details in advance to all departments. Proactively achieve consistently high Medallia...
. Monitor Medallia and GSS scores;develop strategies for continuous improvement. Financial & Revenue Management Oversee...