of our Medallia scores. Maintain Four Diamond Standards of guest service Proper phone etiquette; answering the phone with a smile in...
. Advanced skills with text analytics (Natural Language Processing) tools like Verint, Qualtrics, Medallia etc. Advanced skills...
. Perform a daily follow-up on Medallia/Guest Comments and correspond to appropriate Department and Division Heads. Skills...
of Medallia to ensure all members concerns are addressed in a timely manner Assists General Manager with bi-weekly payroll...
and external customers, and prioritize support and resources accordingly. Ability to learn internal systems (Amadeus, Medallia CX...
to ensure that these opportunities are executed by all employees Analyzes standards compliance tools results (e.g. Medallia...
and internal communications; including Daily Medallia Reports, ELMER, Synergy input and Reports, and Guest Alerts. Maintain guest...
of Medallia to ensure all members concerns are addressed in a timely manner Assists General Manager with bi-weekly payroll...
Analytics, Google Lighthouse, Contentsquare, Power BI, Mouseflow, Medallia Experience in and/or passion for learning logging...
of our Medallia scores. Maintain Four Diamond Standards of guest service Proper phone etiquette; answering the phone with a smile in...