inspections according to standards. Maintain Four Diamond Standards of guest service. Understand the importance of our Medallia...
. Understand the importance of our Medallia scores. Aid guests in locating other areas of the hotel (walk them to destination...
. Understand the importance of our Medallia scores. Aid guests in locating other areas of the hotel (walk them to destination...
expectations within the proper guidelines. Provide support and leadership to accomplish our Medallia food quality score...
any variances Participate with management to address team member opinion surveys, Medallia, shops and performance issues...
all guest complaints within 24 hours of the incident through use of Medallia Ensure all food safety standards are followed...
inspections according to standards. Maintain Four Diamond Standards of guest service. Understand the importance of our Medallia...
tools and dashboards (e.g., Qualtrics, Medallia, Power BI, Tableau) Experience with journey mapping, human-centered design...
, and champion best practices to prevent future issues. Analyze trends using customer feedback tools (e.g., Medallia) and call...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...