system, Medallia. Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure... the proposed solution fully meets the member's needs. Review all Medallia responses to understand areas of improvement...
for IVY, phones, email, social media, Medallia. Recommend actions to be taken to improve the guest journey, service breakdowns...
) Qualtrics Certified Familiarity with other survey / insights platforms like MS Forms, Survey Monkey, Medallia #LI-NC1 #LI...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
by analyzing Medallia insights and eliminating key drivers of service failures. Consultation Excellence & Resource Activation... within a matrixed organization and adapting to evolving business needs. Familiarity with tools such as CoSTAR, Co-Pilot, Medallia...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
. Monitor Medallia and GSS scores;develop strategies for continuous improvement. Financial & Revenue Management Oversee...
up on metrics with all franchisees – review Medallia, Service Check, OPS 360, RAVs. Ensure LTO materials are received...
standards of cleanliness and a consistent guest experience as documented Medallia, AAA, Inn-keeping ratings, and ability...
, ChoiceAdvantage, ChoiceMAX, Rates Center, Medallia, Tableau, etc.). Support implementation of revenue management systems, property...