and communicate guest feedback via HySat, Medallia, and WeCare platforms to identify trends and service opportunities...
systems including CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Has deep understanding of P...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
escalations promptly and professionally, ensuring service recovery and follow-up. Monitor guest feedback through Medallia... effective use of hotel systems including Opera PMS, LMS, POS, HotSOS, Medallia, and mobile check-in/out tools. Ensure accurate...
of customer tools (e.g., Medallia , Qualtrics). Experience working with Customer Care tools (e.g., Service Now , Decagon , Gladly...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
across Kantar and external partners (e.g. Qualtrics, Medallia) to drive sales and delivery of the offer Develops... and Medallia SKILLS An ability to think clearly and incisively about strategic CX issues related to client’s business needs...
of our Medallia scores. Understand all Moments of Service for PBX, Guest Services and Front Desk. Maintain 4-Star/4–Diamond...
including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High...
(in tools like Qualtrics or Medallia) Experience fusing multiple structured and unstructured data sources (surveys, customer...