and resolution on all methods of customer communication including Presidential alerts, TL emails, Backline emails, Medallia comments...
of escalation and be a final decision maker on WeWork policies and procedures to members. Monitor the Medallia escalation process...
with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response... fully meets the member's needs. Review all Medallia responses to understand areas of improvement and implement proactive...
knowledge of computers including MS Office (Word, Excel, Outlook, Access), ProfitSword, Medallia, and HMS Additional...
and experience) Contact point and partner for Medallia Surveys. Including close the loop outreach for low NPS scores Monitor...
. Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having...
using tools like Adobe Analytics, Medallia, Fullstory, Power BI Lead process improvement efforts within the campaign...
proper guidelines. Provide support and leadership to accomplish our Medallia food quality score Checks and controls...
to accomplish our Medallia food quality score Checks and controls sign-in and sign-out procedures for kitchen staff. Perform...
like Adobe Analytics, Medallia, Fullstory, Power BI. Identify opportunities for improvement in the campaign and promotional...