to date checklists in place. Provide exceptional guest services. Closely monitor Medallia survey, gather information, and reply to the... guests. Run reports and notice trends in Medallia and Social/Google/Trip Advisor reviews. Create detailed report...
experience). Strong technology expertise — CRM systems (e.g., Salesforce, HubSpot), VoC platforms (e.g., Medallia, Qualtrics...
. Understand the importance of Medallia scores and actively work to enhance guest satisfaction. Adhere to all company policies...
, BEO meeting and department meetings. Proactively achieve consistently high Medallia scores through establishing a good...
accurate details in advance to all departments. Proactively achieve consistently high Medallia scores through establishing...
& Marketing. Develop familiarity with Medallia (guest satisfaction survey) results and trends, identifying guest-related issues...
scores on Medallia/Brand QA are met and exceeded whenever possible Change bed linen and make beds Remove/Restock used...
, Medallia reports) and implement targeted improvements to raise satisfaction and loyalty. 17. Drive waste-reduction...
, BEO meeting and department meetings. Proactively achieve consistently high Medallia scores through establishing a good...
all guest complaints within 24 hours of the incident through use of Medallia Manage critical routines at both the restaurant...