or internal upgrades. + Represent DJCS in tool vendor communities (e.g., Genesys, Verint, Salesforce), ensuring visibility... and implement measurable improvements in self-service and agent-facing tools and projects (e.g., IVR, Verint, Customer Center...
of experience in a contact center or support environment. Proficiency with Calabrio, IEX, Verint, or Aspect WFM platforms...
, interactive messaging, text, etc.) related technologies: dialer, Verint, workflow tools Understanding of current OCC / CFPB...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
following is preferred): Verint / Verint Impact 360 NICE IEX WFM (highly preferred) Genesys Cloud WFM Aspect / Alvaria...
interview via our online interviewing platform/tool, “Verintâ€. This online interview must be completed for prompt consideration...
), Google CCAI, Amazon Lex, Microsoft Bot Framework Workforce Management: NICE IEX (preferred), Verint, Genesys WFM, Calabrio..., Analytics Tools: NICE Enlighten, CallMiner, Verint Speech Analytics Experience with cloud platforms (AWS, Azure, GCP) and cloud...
and intraday resource management. Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
in workforce management software (e.g., Verint, NICE, Genesys) and proficiency in Google Office Suite (Gmail, Google Sheets, Google...