(or equivalent progression). Experience quality audits and working with call recording systems like Verint, Nice. Certifications...
, Honeywell, Sentrol, Optex VMS - Bosch, Axis, Verint/Intellicene Duress/Emergency/Intercom - Invovonics, Airphone, Norcon...
, LumenVox, Verint, Aceyus) to guide vendor deliverables and evaluate solution options—without needing to code. Ability..., Verint) to monitor IVR performance, identify gaps, and drive continuous improvement. Comfortable defining KPIs, interpreting...
maintenance of the Verint WFM integration with the Google CES platform, ensuring accurate data exchange for forecasting... routing, queueing, and CTI integration logic. Experience with the technical setup and data mapping for Verint Workforce...
). Workforce Management (WFM) Setup: Lead the technical setup, configuration, and ongoing maintenance of the Verint WFM integration... with the technical setup and data mapping for Verint Workforce Management (WFM) or a similar enterprise WFM system...
Verint WFM integration with the Google CES platform, ensuring accurate data exchange for forecasting, scheduling... routing, queueing, and CTI integration logic. Experience with the technical setup and data mapping for Verint Workforce...
, Verint, and March Networks knowledge preferred Banking experience a plus Valid driver's license Ability to maintain...
, Verint, and March Networks knowledge preferred Banking experience a plus Valid driver's license Ability to maintain...
blueprints, timelines, and other plans/or drawings Bosch, DMP, Honeywell, Radionics, 3VR, Verint, and March Networks knowledge...
blueprints, timelines, and other plans/or drawings Bosch, DMP, Honeywell, Radionics, 3VR, Verint, and March Networks knowledge...