with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
, omnicast, synergis, hd camera, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg...
/managerial role. Demonstrated experience with workforce management and scheduling tools (e.g., NICE, Verint, Teleopti, Kronos...
with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...
forecasting/reporting tools (e.g., Verint, R, Tableau, Power BI) Strong proficiency in Excel to include pivot tables, Power Query...
and VCC 1+ years of SOC experience 1+ years of experience with MAStermind, Lenel, Verint or Genetec video systems, or the...
, or Verint. Integrate data from multiple sources—surveys, digital behavior, contact centers—to create cohesive and actionable...
and natural language processing (NLP) on speech data using advanced techniques and tools in R, as well as Verint Speech Analytics... IVR, or Verint Workforce Optimization, and experience supporting digital channel operations using RESTful APIs. Further...
fluctuations. Manage scheduling, capacity planning, and workload balancing using workforce management tools (e.g., Verint...
, video management, ip video, access camera, dsc, siveillance, verint, powerseries, powerg, intrusion, network video, xprotect...