(e.g., NICE, Verint, Genesys, or similar), with a deep understanding of forecasting models, capacity planning techniques...
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau...
Engineering or related field. Or equivalent education and years of experience. Relevant systems certifications (AMAG, Verint...
with workforce management platforms (e.g., NICE, Verint, Genesys) and strong proficiency in analytical tools (Excel, SQL, Tableau...
). Exposure to CRM and WFO/WFM integrations (Salesforce, ServiceNow, Verint, Calabrio, etc.). Understanding of Infrastructure...
telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft...
, Genysis, IEX, Verint, NICE, etc) Expert in Microsoft Excel, Word and PowerPoint Strong communication skills, with the...
, and/or building automation College degree in Electronics System Experience - DMP, Verint, March, Lenel/S2 Banking Convergint...
integration/configuration. Proficiency with WFM platforms (e.g., Genesys WEM/WFM, NICE, Verint, Calabrio) and RTA tools...