(Zendesk) for Service and Solution Center requests with a high level of accuracy and follow-through Serve as a liaison... P21 strongly preferred) Experience using ticketing systems such as Zendesk or similar platforms Understanding...
systems, e-news platforms, and Zendesk knowledge centers. * Maintain and continuously improve content management systems..., including Zendesk and brand intranets, ensuring information is accurate, current, searchable, and accessible. Produce...
from customers received via email or phone using Zendesk with exceptional attention to detail. Achieve and maintain key metrics... Support experience Experience with CRM systems. Former use of a ticketing system such as Zendesk, Intercom, Freshdesk...
with Zendesk, Shopify, Order Groove, and/or Business Central a plus Professional communication skills Ability to work well...
Zendesk ITSM on a weekly, monthly, and as-needed basis. · Responsible for daily ticket analysis and developing strategies...
& Internal Tooling Build and maintain integrations with: Asana Google Workspace Zendesk Ecommerce & operations platforms...
of communication between our clients, partners, and other internal supporting teams utilizing Zendesk Collaborating with Tier 1 Lead..., Zendesk, etc.) Service-oriented approach with strong client-focused skills, comfortable making calls to customers Team...
for Zendesk tickets and chat, monitor social media platform support, and lead onboarding and training efforts. You’ll also support..., and opportunities for improvement. * Oversee Quality Assurance: Lead quality assurance efforts for Zendesk tickets, live chat...
) Experience with PureChat software (preferred) Experience with ZenDesk software (preferred) Experience with ePic software...
, while maintaining high-quality human communication. Proficiency with data analysis in excel- an advantage Familiarity with Zendesk...