with Zendesk or comparable help desk ticketing system Previous experience with e-commerce platforms such as Shopify...
, scheduling ancillary & procedure appointments, uploading imaging and records, precertification for procedures, Zendesk requests...
(i.e., Zendesk AI, Forethought, Ada) to maximize platform capabilities Establish success metrics and ROI measurement framework... utilization of Zendesk AI capabilities currently available but underutilized Integrate AI tools with existing support stack...
functions to ensure our enterprise systems, like Salesforce, Jira, Zendesk, and Intacct, along with their integrations..., like Salesforce and Zendesk, and integrating new tools, AI, and automations to support client onboarding, implementation management...
to employee and manager inquiries related to People Operations and Payroll through Zendesk or other channels (Tier 0-1) Act... (Zendesk or similar) Experience with Workday or other HCM's Interest in growing into a People Operations Specialist...
Zendesk ITSM on a weekly, monthly, and as-needed basis. · Responsible for daily ticket analysis and developing strategies...
, email setup, and basic hardware and software diagnostics. Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow...
, JIRA, Sumologic, Google Suite, Box, Salesforce, and Zendesk Additional Information What We Offer: Competitive...
of communication between our clients, partners, and other internal supporting teams utilizing Zendesk Collaborating with Tier 1 Lead..., Zendesk, etc.) Service-oriented approach with strong client-focused skills, comfortable making calls to customers Team...
like ServiceNow, Jira, or Zendesk We Offer Medical, Dental, Vision, Life Insurance, and Disability Pay. 401(k) with company...