A general technology company is seeking a Senior Technical Account Manager in Bogotá to ensure customer success and technical excellence. This role involves providing advanced technical expertise, managing complex accounts, and fostering st...
A leading customer experience company is looking for a Senior Business Development Representative located in Bogota, Colombia. In this full-time position, you will generate qualified opportunities for the sales team and serve as a main cont...
currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound..., Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive...
, telecom support, or call routing administration. - Hands‑on experience with contact center platforms (e.g., NICE, Genesys.... - Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint). - Experience with ticketing systems...
platforms like Genesys, Twilio, Avaya, Cisco - Experience with outbound dialers and campaign management - Understanding...
and retirement—while integrating seamlessly with Salesforce, Genesys, SAP and emerging IoT platforms. You will own the product... to maximise value. - Define functional requirements for integrations with Salesforce, Genesys Cloud CX, SAP (ERP/FSM) and IoT...
, or call routing administration. Hands‑on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio... monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems and change management workflows. Ability...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...