Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
– to you, to your community, and to the world. Progress starts with you. Responsibilities - Support the functionality of Genesys WFM software... - Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems...
features and capabilities for both ServiceNow and Genesys to help with demand intake requests. **Key Responsibilities... **Preferred**: - ServiceNow and/or Genesys knowledge - MBA or other advanced degree **Required Skills**: **Preferred Skills**:...
. Zendesk, Genesys, Salesforce) - Experience in digital transformation and change management. - Experience in methodologies...
platforms (e.g., Avaya, Cisco, - Genesys, NICE, Five9, etc.) - Write and maintain technical and operational documentation...
, Genesys, Amazon Connect), including call quality and connectivity diagnostics. - Hands‑on experience evaluating and rolling...
Visa seeks an experienced analyst in Bogotá for a hybrid position focused on optimizing Genesys WFM software...
: 3 years of experience working with the LiveVox, NiCE, Genesys, Five9, Alvaria, TCN or similar. Knowledge of cloud...
functionality of Genesys WFM software (forecasting, scheduling, and maintenance) Analyze contact center performance data... communication skills are essential Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD...
. Responsible for running additional reports as needed and pulling data from Genesys WFM and CC Pulse at the request of the Resource... for the addition/maintenance of Genesys skilling and agent groups Responsible for capturing/updating service level impact...