Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, and updates process documentation as needed. - Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys...
knowledge and familiarity with Salesforce Service Cloud. - Contact center product knowledge of other platforms (Genesys, Cisco...
, telecom support, or call routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys.... Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems...
routing administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience... monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems and change management workflows. Ability...
knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco...
-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call..., ability to manage and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys...
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce...
administration. Hands-on experience with contact center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR... tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems and change management workflows. Ability to read...