with hands-on experience in Genesys Cloud Workforce Management to support the design, configuration, and rollout of WFM... in Genesys Cloud, working closely with operational teams to ensure successful adoption of the platform. Responsibilities...
. Design and implement integrations for enterprise platforms (ServiceNow, Salesforce, Zendesk, Genesys). Lead portions of the...
Consultant with hands-on experience in Genesys Cloud Workforce Management to support the design, configuration, and rollout... processes in Genesys Cloud, working closely with operational teams to ensure successful adoption of the platform...
our contact center operations across Cisco and Genesys platforms. The adecuado candidate is a self-driven professional who thrives...
, and familiarity with contact center solutions like Genesys Cloud. Opportunities for remote work and professional development...
, maintenance, and Level 3 support of enterprise applications that power our contact center operations across Cisco and Genesys..., and VXML application development. Work with Genesys Platform SDK (PSDK) for integration with Genesys contact center...
. IT certifications (e.g., CCNA, AWS, Genesys, Avaya, or other vendor-specific credentials). Ability to manage multiple...
in Genesys Cloud CX or similar enterprise-level WFM stacks. Strong understanding of operational metrics and their direct...
functionality of Genesys WFM software (forecasting, scheduling, and maintenance) Analyze contact center performance data..., Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend...
) · Experience implementing or using one of the following: -Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP...