and metrics (e.g., Genesys, Five9, RingCentral, Avaya, etc.) - Strong analytical and problem-solving skills - Excellent...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Job Description - Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance... (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such a...
search - Recovery negotiation strategies Systems Knowledge Experience with platforms such as Fiserv, FACS, Genesys, TSYS...
platforms such as NICE CXone, Genesys, or Avaya, including hands-on knowledge of omni-channel contact centers (Voice, Chat...
Job Description - Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance... (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such a...
- Configure multi-brand, multi-channel environments - Integrate Zendesk with Five9, Talkdesk, Genesys, Salesforce, HubSpot... in Contact Centers / BPO environments - Strong knowledge of ticketing systems, voice platforms (Five9, Genesys, Talkdesk...
search - Recovery negotiation strategies Systems Knowledge: - Experience with platforms such as Fiserv, FACS, Genesys...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
- Configure multi-brand, multi-channel environments - Integrate Zendesk with Five9, Talkdesk, Genesys, Salesforce, HubSpot... in Contact Centers / BPO environments - Strong knowledge of ticketing systems, voice platforms (Five9, Genesys, Talkdesk...