currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound..., Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive...
center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID... and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint...
platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice). Mobile device management and support Scripting...
(Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound...
architecture - Familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco...
center platforms (e.g., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID... and analyze call data sets. Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint...
Qualifications Required Skills/Experience: Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);EAI tools (e.g...
., NICE, Genesys, Avaya, Twilio). Experience managing IVR configurations, ACD call flows, and DNIS/DID routing logic.... Knowledge of workforce management and call monitoring tools (e.g., Genesys, NICE, Verint). Experience with ticketing systems...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys... Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, Call Back...