: â Experiencia en Contact Centers o BPO â Manejo de herramientas WFM (Genesys, NICE, Aspect, Verint, etc.) â Experiencia con Power...
Genesys is seeking a Senior Payroll Specialist to manage end-to-end payroll operations across Latin America...
Genesys is seeking a Senior Customer Success Manager in Bogotá, Colombia, responsible for building long-term...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
A leading technology company in Colombia seeks a Sr. Customer Success Manager (CSM) to serve as a strategic partner for customers, especially in banking and telecommunications. This role will involve managing customer portfolios, advoca...
A leading technology company in Colombia seeks a Sr. Customer Success Manager (CSM) to serve as a strategic partner for customers, especially in banking and telecommunications. This role will involve managing customer portfolios, advoca...
platforms like Genesys, Twilio, Avaya, Cisco - Experience with outbound dialers and campaign management - Understanding...
environment. - Technical Skills: Proficiency with dialer systems (e.g., Five9, DialConnection, Genesys, or similar) and CRM tools...
- Configure multi-brand, multi-channel environments - Integrate Zendesk with Five9, Talkdesk, Genesys, Salesforce, HubSpot... in Contact Centers / BPO environments - Strong knowledge of ticketing systems, voice platforms (Five9, Genesys, Talkdesk...