con Python y APIs que conectarán nuestros sistemas de aprendizaje y herramientas de gestión (ej., Zendesk, Zoopim,Confluence... en la integración de APIs para conectar sistemas de Quality Monitoring (ej. Zendesk, Zopim), CRM y Plataformas de Aprendizaje (LMS...
de herramientas como Zendesk, Jira, Aha!. Comprensión de conceptos básicos de desarrollo ágil (Scrum, backlog, historias...
- Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Bogotá...
). - Exposure to Remote Monitoring and Management (RMM) tools. - Knowledge of ticketing systems (e.g., Jira, Zendesk, or Freshdesk...
., Jira, Zendesk, or Freshdesk). Ability to follow SOPs and internal documentation accurately. Comfortable handling L1...
tools like Postman, Zendesk, and FullStory for debugging and analysis. - You’ve worked with non‑technical customers...
- Experience or exposure to Remote Monitoring and Management (RMM) tools - Experience with ticketing systems such as Jira, Zendesk...
with Google and Microsoft products - Experience using Zendesk - Excellent team player with a strong work ethic who...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests - Accurately track time...
with Google and Microsoft products - Experience using Zendesk - Excellent team player with a strong work ethic who...