their AI transformation journey and ensure Zendesk’s product roadmap aligns with the market trends so we remain at the forefront of CX... adoption of Zendesk’s products and awareness of ourProduct vision - Act as executive sponsor for key customers throughout the...
A leading customer service company in Colombia seeks an APAC Chief Technology Officer to drive customer success, engage with key partners, and influence product strategy. The idóneo candidate has over 10 years of CX experience, a strong bac...
of or experience with support platforms like Intercom, Zendesk, GitLab, or CSAT What Your Routine Looks Like - Helping customers...
email (Zendesk), phone, and occasionally chat with questions about our products, services, and processes. - You will prioritize... of ticketing systems (preferably Zendesk) and standard office tools. - Familiarity with SLAs, KPIs, and SOPs;reliability...
Expertise - Power-user level experience with Gorgias, Zendesk, or similar platforms. - Data Tools - Advanced proficiency...
platform (Zendesk) and internal resources, e.g., Help Centre articles, macros, internal FAQs;- Maintain and help to develop...
background as a Functional Analyst or Implementation Specialist. - Familiarity with ticketing and support ecosystems (Zendesk...
customer inquiries via email (Zendesk) as well as technical questions regarding the use of and troubleshooting of the MAKE..., or related roles. - Previous banking or financial technologies experience required. - Extensive knowledge of Zendesk or similar...
, and have experience with tools like Slack and Zendesk. A college education is preferred. This is a critical position to maintain a secure...
and resolve complex and sensitive HR issues. - Experience using JIRA, Zendesk, Slack or other tools is a plus. Total Rewards...