base in Zendesk as needed - Provide product usage guidance and best practices to customers - Monitor customer feedback... ticketing software (Zendesk preferred) - Excellent analytical and problem-solving skills - Ability to explain complex ideas...
- Product Knowledge & Understanding of Customer 'Jobs-to-be-Done'. - Proficiency with all Customer Success Tools (Jira, Zendesk...
, and timeliness in every interaction. - Use tools like Zendesk, Hubspot, and Google Drive to deliver high-touch, data-informed...-paced startup - Advanced proficiency with tools like Google Drive, Zendesk (or similar CSS), and Hubspot (or similar CRM...
- Zendesk, LiveAgent or Jira experience is a plus Work Conditions - Remote, work-from-home - Must work from Bogotá, Colombia...
documentation or medical terminology Tools Proficiency Must-Haves (Required) - CRM Systems: Zendesk, Salesforce, HubSpot...) or training platforms - Automation: Zapier or workflow automation tools - Support Ticketing: Advanced knowledge of Zendesk...
using ticketing systems (e.g., ServiceNow, Zendesk, Jira Service Management) for routing, SLA tracking, and documentation... de forma independiente y proactiva. - Dominio del uso de sistemas de gestión de tickets (por ejemplo, ServiceNow, Zendesk, Jira Service...
. Recover local machine accounts protected by BitLocker encryption. Document all interactions in Zendesk for transparency...
with conversational AI tools (ChatGPT, Zendesk AI, Intercom, Hubspot, etc.) - Analytical ability to interpret support metrics..., retrieval-augmented generation (RAG), prompt & identity design - Experience with support ticketing systems (Zendesk, Freshdesk...
such as **Jira, Zendesk, or Freshdesk**: - Basic troubleshooting experience with **Windows and/or macOS**: - Ability to follow...
. Recover local machine accounts protected by BitLocker encryption. Document all interactions in Zendesk for transparency...