. SAP & Zendesk preferred. - Interpreting KPI'S - High level of English - Excellent written and verbal communication...
is hiring a Customer Experience Associate to support our integral customer community through Zendesk. You’ll handle high-volume... What you’ll do - Support customers in Zendesk across key ticket types: damaged items, delivered-but-not-received, quality/shelf...
. You will employ general support methodologies while developing proficiency in using tools like Zendesk and Jira. With the support..., process, and track client interactions in Zendesk and JIRA for accurate records and continuous improvement. - Contribute...
connection and quiet work environment - Availability to work US Eastern Time - Familiarity with CRMs such as Gladly, Zendesk...
in a remote/hybrid environment. - Preferred Tools (Training provided): - Zendesk (Ticketing) - DialPad (Internal Phone System...
in a remote/hybrid environment. - Preferred Tools (Training provided): - Zendesk (Ticketing) - DialPad (Internal Phone System...
level of accuracy - VBA macros a plus - Extensive knowledge of Zendesk or similar CMS - Ability to create reports ind...
. You will employ general support methodologies while developing proficiency in using tools like Zendesk and Jira. With the support..., and ensuring follow-through to resolution. â—Ź Meticulously document, process, and track client interactions in Zendesk and JIRA...
with stable internet connection Nice-to-Haves - Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom...: - Zendesk, Freshdesk, Intercom, or similar tools - Ticketing systems for support and escalation tracking - Notion or Airtable...
. You will employ general support methodologies while developing proficiency in using tools like Zendesk and Jira. With the support..., and ensuring follow-through to resolution. â—Ź Meticulously document, process, and track client interactions in Zendesk and JIRA...