Customer Service Representative (Colombia)
environment. - Fluent, confident English, both written and spoken. - CRM & tech support platforms savvy (Zendesk, Atlassian...
environment. - Fluent, confident English, both written and spoken. - CRM & tech support platforms savvy (Zendesk, Atlassian...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests Accurately track time spent...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests Accurately track time spent...
, Change Management and Project Management. - Intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce...
understanding of those issues - Assist in updating our knowledge base in Zendesk as needed - Provide product usage guidance... & Experience - Experience with support ticketing software (Zendesk preferred) - Excellent analytical and problem-solving skills...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests Accurately track time spent...
of those issues - Assist in updating our knowledge base in Zendesk as needed - Provide product usage guidance and best practices... - Experience with support ticketing software (Zendesk preferred) - Excellent analytical and problem-solving skills - Ability...
- Experience or exposure to Remote Monitoring and Management (RMM) tools - Experience with ticketing systems such as Jira, Zendesk...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests Accurately track time spent...
systems (e.g., Zendesk/Salesforce): categorize, respond, and follow through on partner requests Accurately track time spent...