. You are used to working with collaboration tools like Zendesk, Confluence, and Lucid. Why will you love stepping into this role...
. You are used to working with collaboration tools like Zendesk, Confluence, and Lucid. Why will you love stepping into this role...
in Google Sheets / Excel for simple reporting. Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk...
& Resolution: Handle 50-100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
with Zendesk (Support/Talk/Guide). APIs & integrations: hands-on with REST APIs, webhooks, and basic payload mapping/testing (e.g..., and troubleshooting data discrepancies. Preferred Qualifications Zendesk administration expertise: roles/permissions, SLAs, triggers...