Manager, Fast Track Operations (Huila)
tools such as ServiceNow, Zendesk, Airtable, Slack, JIRA, or similar platforms - Experience partnering cross-functionally...
tools such as ServiceNow, Zendesk, Airtable, Slack, JIRA, or similar platforms - Experience partnering cross-functionally...
(strongly preferred) or similar tools such as Zendesk or Freshdesk - Experience supporting hardware or technical consumer...
is an advantage. - Excellent written and verbal communication skills. - Experience with Gorgias, Zendesk, Shopify, or similar tools...
, Zendesk, Salesforce, and other systems to streamline workflows and deliver a consistent, high-quality customer experience.... â—˜ Responsibilities - Customer Queue Management: Manage inbound customer requests (via Zendesk, email, chat, or ChurnZero), ensuring...
(Preferred) AI-first helpdesk tools such as Gorgias, Zendesk, or Intercom Analytics and reporting dashboards for support...
, Zendesk). - Comfortable using Slack and Zoom for internal communication. - Ability to work full-time EST hours. Nice...
automation). - Systems Knowledge: Familiarity with CRM and CX systems like Salesforce, Zendesk, or Gainsight. - Problem Solver...
in Google Sheets / Excel for simple reporting. Experience using CRM or helpdesk tools (e.g., Gorgias, HubSpot, Zendesk...
management systems (e.g., Zendesk or similar). * A systematic and organized way of working, with high attention to detail...
customer-facing documentation (Wiki & Zendesk) Effectively manage workload and priorities in alignment with team objectives... years of relevant technical support experience Experience with support tools such as JIRA and Zendesk preferred Fluent...