with ticketing systems (Zendesk, Jira, Freshdesk, etc.) Basic scripting or programming knowledge Exposure to cloud platforms...
) or similar tools such as Zendesk or Freshdesk Experience supporting hardware or technical consumer products Strong written...
) or similar tools such as Zendesk or Freshdesk Experience supporting hardware or technical consumer products Strong written...
systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience with APIs...
(strongly preferred) or similar tools such as Zendesk or Freshdesk Experience supporting hardware or technical consumer...
using ticketing systems (Zendesk, Jira, Freshdesk, or similar) Preferred / Nice to Have Basic SQL knowledge Experience...
like Intercom, Zendesk, GitLab, or CSAT What your routine looks like Helping customers in real-time via live chat (Intercom...
accounting firms is a plus (e.g., Big 4 background) Tools & Software Familiarity Customer support platforms (e.g., Zendesk...
: Zendesk, Dialpad, or Front Benefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work...
). Systems & Automation: Define and implement tools and workflows (e.g., Zendesk, NPS, macros, routing, self-serve/FAQ, templates... implementing and optimizing CX tools and automation (Zendesk experience preferred). Results-Oriented: Demonstrated success...