Head of Workforce Management (m/f/d)
proficiency in WFM tools such as NICE, Genesys, Verint, and Excel, with SQL and cloud-based WFM experience...
proficiency in WFM tools such as NICE, Genesys, Verint, and Excel, with SQL and cloud-based WFM experience...
Commerce and Genesys PureCloud. Your business-fluent German skills, both written and spoken, are complemented by very good...
the roadmap, focusing on service processes at the interface of Salesforce Service Cloud, Genesys and SAP Drive the design... You are skilled in contact center and service processes, with expertise on leveraging contact center (Genesys) and ERP (SAP...
is an advantage. Familiarity with voice or contact center technologies (ASR, TTS, SIP/WebRTC, Twilio, Genesys, NICE, Avaya...