Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
-Center-Szenarien (OmniPCX/CCD), inkl. Skill-Routing, Reporting und Agent-Desktop;Integrationen (z. B. Genesys/RSI...
The ServiceNow Desk Manager (Genesys ACD-IVR System) is responsible for overseeing the daily operations of the IT... experience with Genesys Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, as well as expertise...
and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
-on with Salesforce Service Cloud and Genesys (or equivalent), confident in reporting, routing, and analytics as well as fluent in KPI...
global Genesys Cloud based Contact Center Solutions at ZEISS. Your responsibilities will encompass a balanced blend... Genesys Cloud solutions and integrating them with CRM and existing backend systems. As a Application Consultant...
(Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar) Proven track record in delivering large-scale telephony/UC...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...