Head of Workforce Management (m/f/d)
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
definition and implementation of a state-of-the-art steering landscape for Service in Tableau, Salesforce and Genesys in close... and steer major and CI releases for any required platform (Salesforce, Genesys and Tableau) Act as a counterpart for change...
. An enterprise-ready agent orchestration layer spanning channels like chat, voice, portal and CRM—integrated into Salesforce/Genesys... communication skills. ​Nice to have Experience with Salesforce (Agentforce), Genesys, or comparable CRM/contact-center...
global service processes and data across Salesforce Service Cloud, Genesys and SAP Set and steer the end to end roadmap... Genesys and SAP You are data savvy, with knowledge in data modelling, master data management, data quality and analytics...